Cancel / Return Products

It is your obligation to unpack and check the products within 15 days from the delivery date. In case the goods are not returned within 15 days from the delivery date, it is assumed that they were received in optimum condition and our company may not accept their return neither their replacement.

It happens very often that you are not present at the delivery time and the installers are not aware of your orders.

You are obliged to check the products before placing them, so that you can make sure that the product you received is what you asked for.

Since the products are placed, for no reason they cannot be compensated, unless it is proven to be defective, ie they do not meet their specifications.

You have the right to return the goods you bought asking for replacement in the following cases:

In case you were sent a different product from what you ordered.
In case the product is defective and it is under guarantee.
In case you want to exchange it with some other product, under the condition that the product you bought is “available in stock” and not “upon request”. For products defined as “upon request” returns are not possible, as described in the chapter “Special terms for Upon request products”.

In the instances (a) and (b), once we have received and inspected the returned product, we can send you as soon as possible the right one, bearing all the transport costs, return of the old product and dispatch of the new one. Moreover, you can ask either for the exchange of the product with another one, or for the refund of the amount you paid.

In the case (c) you have the right to ask for the exchange of the product with a different one, you are bearing the transport expense for its return and for the dispatch of the new one. If you prefer not to exchange it with another product, but to be refund, we will withhold the amount for the expenses of transport and return of the product.

In all the instances the product must be returned in optimum condition, not being used, being complete, having still the package in which it was bought and being the package itself in a good condition.

In case the product is returned incomplete or ruined, our company has the right to accept the return and to ask for reimbursement whose amount depends on the condition of the product and of its package.

Ultimately, the product to be replaced must come along with all the documents it was accompanied when it was bought (such as delivery note, invoice, receipt).

Before starting the procedure for any kind of return, please contact the company e-shop responsible salesman at the telephone (+30) 210 9658883 or via e-mail at the address e-shop@papapolitis.gr.